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Orders
Once I place an order, when will my account be charged?
When will I be charged for a pre-order item?
Can I cancel or make changes to my order?
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Returns
How long will it take for me to get a refund on my returned item?
Will you accept returns of product in any condition?
Who pays for my return?
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Shipping
My tracking says my order was delivered, but I haven’t gotten it yet. Where is it?
I received notification my order was shipped but I still have not received it and my tracking info does not indicate the package was delivered.
What do I need to know about customs fees?
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